Returns Policy

You have 30 days after you receive your product to make a return at your own cost , there will be no restocking fees.

 Please follow these steps to start a return

TO INITIATE A RETURN:

To initiate a return, follow these steps:

Step 1 : Fill out the contact Us form on our website within 30 days of receiving your order. Include your full name, email, order number, and briefly describe the reason for your return request.

Step 2 : Our customer support team will respond to your inquiry within 3 business days. If your return request meets the terms and conditions outlined in our Return Policy and Terms of Service, we will provide you with a returns form, a Returns Merchandise Authorization (RMA) number, and a Returns address.

Step 3 : Repackage the product securely, attach the provided RMA form visibly on the package, and send it to the Returns address provided. Please note that we will only accept returned products with the RMA number attached and sent to our specified Returns address.

For non-defective items, return the product in its original, undamaged packaging, and in the manufacturer's condition. For defective items, contact our customer support before returning the product.

Step 4 : Send us the tracking number of the returning parcel and your unique return link. We will not refund or compensate for the return shipping fees. It is advisable to use a registered mail or other trackable shipment method and provide us with the tracking number to avoid any issues.

Step 5 : Once we receive and inspect the returned products, we will issue a refund within 14 days. Please note that we will not compensate for the return shipping fees.

If the product meets the conditions for a refund, we will issue it to the original source of payment you used to pay for the order. It may take 3-5 business days for the refund to reflect in your bank statements.

 

If you need help you can contact us at: support@poptons.co.uk